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Part-time Lodge Manager

2 months ago


Billericay, Essex, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking a highly skilled and experienced Part-time Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, ensuring the smooth operation of our retirement development, and contributing to the overall success of our business.

Key Responsibilities
  • Manage the day-to-day operations of the lodge, including maintenance, repairs, and health and safety checks.
  • Provide a high level of customer service to residents, responding to their needs and concerns in a professional and courteous manner.
  • Organize and coordinate activities, events, and services for residents, ensuring their needs are met and their quality of life is enhanced.
  • Manage contractors, suppliers, and internal colleagues, ensuring effective communication and collaboration.
  • Contribute to the development and implementation of policies and procedures, ensuring compliance with regulatory requirements.
Requirements
  • Proven experience in a customer-facing role, preferably in a retirement living or social housing setting.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, colleagues, and external partners.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Strong organizational and administrative skills, with experience of using Microsoft Office applications.
  • Knowledge of health and safety regulations and procedures, with the ability to maintain a safe and secure environment.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional development and training.
  • A supportive and collaborative work environment.
  • The chance to make a positive difference in the lives of our residents.