Helpdesk Support Specialist

3 weeks ago

Mildenhall, Suffolk, United Kingdom Mitie Full time
Job Title: Helpdesk Administrator

Deliver Exceptional Customer Service

Mitie is seeking a skilled Helpdesk Administrator to join our team at RAF Mildenhall. As a key member of our Central Government & Defence Operations Helpdesk Support team, you will provide facilities management support and customer service/administration activities to our customers and operational colleagues.

Key Responsibilities:

  • Deliver excellent customer service through various communication channels
  • Ensure business objectives are met professionally and confidently
  • Meet specific individual objectives to achieve set Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Liaise with customers, operational staff, and management to resolve queries and issues promptly
  • Support, engage, and interact with colleagues positively and engagingly

Requirements:

  • Experience working in a customer service environment, preferably in a target-driven role or high-pressure service delivery environment
  • Confident user of IT systems, including proficiency in MS Word, MS Excel, and MS PowerPoint
  • Comfortable with numerical reasoning
  • Well-organised, driven, and flexible with the ability to multi-task and manage competing demands

What We Offer:

  • Security clearance required for on-site role
  • Market-leading benefits package, including virtual GP, financial wellbeing assistance, and flexible lifestyle benefits
  • Access to high street discounts, cycle-to-work scheme, and enhanced pension contributions
  • Opportunities for career progression and professional development

Apply Now:

Join our team and become part of a dynamic and supportive environment that values customer service and employee well-being.

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