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Fire and Security Maintenance Technician

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Marlowe Fire and Security Full time
About the Role

We are seeking a highly skilled Fire and Security Systems Engineer to join our team at Marlowe Fire and Security. As a key member of our engineering team, you will be responsible for maintaining and repairing fire and security systems in accordance with industry standards and customer requirements.

Key Responsibilities
  • Maintain and repair fire and security systems in your assigned area.
  • Respond to service calls on all types of fire and security systems in line with current standards and customer requirements.
  • Plan and respond to routine and reactive call visits in your area.
  • Maintain effective communication with customers when planning site visits.
  • Maintain your stock levels with support from the stores team.
  • Attend training sessions as and when required.
  • Attend engineering team meetings as and when required.
  • Identify any personal training and development needs to help you provide the best possible customer service.
About Our Systems

We work with a range of fire and security systems, including:

  • Fire systems: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec.
  • Intruder systems: Galaxy, Texecom, Scantronic, Menvier, Risco.
  • CCTV systems: Hikvision, Dahua, Bosch, Generic Analogue Systems.
  • Access control systems: Paxton, PAC, Salto.
Requirements

To be successful in this role, you will need:

  • A technical background in the electrical/electronic industry.
  • Good all-round knowledge of fire and security systems.
  • Experience of front-line customer contact preferred.
  • Excellent organisational skills.
  • A professional and presentable demeanor, always.
  • The ability to deliver exceptional customer service.
  • ACE – Attitude, Commitment & Effort - the key to progression.
Benefits

We offer a range of benefits to our employees, including:

  • Basic salary: £28,000-£37,000 per annum.
  • Competitive and uncapped commission, overtime, and travel time.
  • Company vehicle and fuel card.
  • Company tablet and mobile phone.
  • Royal London Pension Scheme.
  • Life assurance x4 basic salary.
  • Employee recognition scheme.
  • Paid referrals scheme (up to £1,000 per successful candidate referral, unlimited referrals).
  • Paid holidays and bank holidays.
  • Holidays increasing after each year of service up to 25 days.
  • Birthday holiday.
  • Mental health support scheme.
  • Long service award (increments of 5 years).
  • Access to continued training at the Marlowe Academy.
  • Development and progression opportunities.
  • 4-day induction upon start, providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle and equipment.
About Marlowe Fire and Security

We are a leading provider of fire and security solutions, with a reputation for excellence and a commitment to customer service. We work with clients across the UK, providing end-to-end fire and security solutions to ensure their safety, security, and compliance.

About Marlowe Fire and Security Group

We are a group of companies that specialize in fire and security services, with a range of businesses operating across the UK. We are committed to providing the highest level of service to our customers and to supporting the growth and development of our employees.