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IT Service Desk Analyst
2 months ago
We are a leading manufacturer of convenience food in the UK, committed to making every day taste better. Our purpose is to supply high-quality products to major supermarkets, convenience and travel retail outlets, discounters, coffee shops, foodservice, and other retailers.
Job SummaryWe are seeking an IT Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing first-line support for all IT issues, working closely with our business stakeholders to ensure seamless IT operations.
Key Responsibilities- Provide timely and effective support for IT incidents and service requests, ensuring minimal disruption to business operations.
- Collaborate with our business teams to understand their IT needs and provide solutions that meet their requirements.
- Work closely with our 2nd and 3rd line support teams to resolve complex IT issues and ensure seamless escalation.
- Develop and maintain knowledge of our IT systems and processes to provide expert support.
- Participate in on-call rotations to provide 24/7 support for critical IT issues.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Experience in IT support, with a strong understanding of IT systems and processes.
- Knowledge of Microsoft Office 365 and PC troubleshooting.
- Previous experience in a similar role, with a strong track record of providing excellent customer service.
- A full clean UK driver's license and access to a vehicle.
- A competitive salary and benefits package.
- A comprehensive training program to develop your skills and knowledge.
- A collaborative and dynamic work environment.
- Opportunities for career growth and professional development.
