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Court Operations Associate

2 months ago


London, Greater London, United Kingdom The Supreme Court of the United Kingdom Full time

Job Overview

The Legal Case Coordinator plays a vital role in assisting the Registry Operations Manager to ensure that all appeals and applications are processed efficiently and appropriately. This position involves guiding clients through the online portal for case submissions, managing inquiries, and adhering to the Court's established Rules and Practice Directions.

Key Responsibilities

Customer Engagement:

  • Serve as the primary contact for the public, legal representatives, and international legal professionals.
  • Apply UKSC Customer Service standards consistently to deliver exceptional service to Court Users.
  • Address inquiries and resolve issues in line with Court policies and performance metrics.
  • Maintain comprehensive records of customer interactions and case documentation within the Case Management System (CMS).
  • Collaborate with various Court teams to meet customer needs and ensure effective service delivery.

Case Management and Legal Assistance:

  • Process appeals and applications, confirming the Supreme Court/Board's jurisdiction and compliance with practice directions.
  • Guide parties through the appeal application process and the online portal.
  • Provide insights regarding practice directions, preparation of legal documents, and jurisdictional matters.
  • Prepare documentation for Justices regarding Pre-Trial Applications (PTA).

Registry Support Functions:

  • Assist in compiling statistical data and reports as required.
  • Perform additional tasks as assigned by the Registry Operations Manager or Registrars, which may include team supervision or Court ushering duties.
  • Manage archival records of past appeals and historical data.

Judicial and Court Assistance:

  • Demonstrate flexibility in prioritizing tasks based on daily hearings and Justices' requirements.
  • Engage with ongoing initiatives to support the Court's mission of excellence.

Case Management System Oversight:

  • Utilize the Case Management System (CMS) powered by Microsoft Dynamics 365 and Power Pages for managing case-related interactions.
  • Identify and report issues, supporting the CMS's development to reflect necessary changes.
  • Provide training and support to users to enhance their experience and confidence in utilizing the CMS.
  • Suggest improvements to enhance system functionality.

Additional Responsibilities:

  • Assist the Senior Case Manager in the ongoing development and maintenance of the CMS.
  • Undertake other relevant duties as required.

Candidate Profile

Essential Qualifications:

  • Proven experience in delivering high-quality customer service.
  • Strong attention to detail and accuracy.
  • Excellent communication skills, with the ability to engage effectively with individuals at all levels.
  • Practical experience with Microsoft Office and familiarity with Case Management Systems or similar technologies.
  • Adaptable and flexible, with the ability to prioritize tasks as needed.

Desirable Qualifications:

  • Understanding of the UK Court system.
  • Experience in a judicial environment and working with judicial members.
  • Knowledge of preparing complex legal bundles.
  • Familiarity with the Rules and Practice Directions of the UKSC and JCPC.

Behavioral Competencies:

Candidates will be evaluated based on the following competencies:

  • Adaptability and Improvement
  • Efficiency in Delivery
  • Collaboration
  • Leadership Skills

Employee Benefits

In addition to a competitive salary, employees are offered a comprehensive benefits package, including:

  • Tailored learning and development opportunities
  • Flexible working arrangements
  • Generous annual leave
  • Options to buy or sell annual leave
  • Healthcare membership
  • Employee benefits program
  • Vision care vouchers
  • Cycle to Work scheme
  • Reward voucher program
  • A culture that promotes diversity and inclusion
  • Significant employer pension contributions