Enterprise Systems Architect

1 week ago

Bristol, Bristol, United Kingdom Teleperformance Full time
About the Role

We are seeking an experienced professional to oversee and manage our IT system infrastructure. The ideal candidate will have a strong background in both technical and non-technical skills, with a proven track record of delivering operational excellence and robust uptime performance.

Key Responsibilities
  • Strategic Planning: Develop, contribute, lead, and implement IT strategies that align with the company's goals and objectives.
  • System Management: Oversee the installation, configuration, and maintenance of hardware and software systems, ensuring the reliability and security of IT infrastructure.
  • Team Leadership: Lead and mentor a team of IT professionals, providing guidance and support to ensure the success of the team.
  • Performance Monitoring: Monitor system performance and ensure the reliability and security of IT infrastructure, identifying and mitigating risks associated with IT systems and associated infrastructure.
  • Budget Management: Manage the System IT budget, ensuring cost-effective solutions and resource allocation, and ensuring costs optimization on a regular basis.
  • Risk Management: Identify and mitigate risks associated with IT systems and associated infrastructure, ensuring the security and integrity of the company's IT systems.
  • Stakeholder Communication: Communicate effectively with stakeholders, including senior management, to provide updates and recommendations.
  • Project Management: Support business-wide projects from conception to completion, ensuring timely delivery and adherence to schedule.
  • Monitor and Maintain systems KPI's and SLA's: Ensure that systems KPI's and SLA's are met at all times, and that systems are running efficiently and effectively.
  • Work with the Head of Infrastructure: Identify, recommend, and implement new technologies that can improve the efficiency and effectiveness of Teleperformance's system's infrastructure.
  • Develop, implement, and support the testing of IT disaster recovery and business continuity plans: Ensure that Teleperformance UK + SA can continue to operate in the event of an outage or other disruption.
  • Manage a 24 x 7 On Call Support rotation: Be an escalation point for any outages, and ensure that systems are running smoothly and efficiently at all times.
Technical Skills
  • System Administration: Proficiency in managing Windows, Linux, and Unix systems, including Windows Server, AD Domain Services, DHCP, DNS, vSphere, Hyper-V, Exchange + M365, Web Filtering (Zscaler preferable), MECM, Veeam, Solarwinds, Splunk, HPE Hardware (Proliant, Synergy, Nimble, OneView).
  • Cloud Computing: Knowledge of cloud platforms, with a preference for Azure.
  • Security: Strong understanding of cybersecurity principles and practices, including industry-wide security standards, privacy, and frameworks such as PCI-DSS, CE/CE+, GDPR, etc.
  • Scripting and Automation: Proficiency in scripting languages like Python, PowerShell, or Bash.
Non-Technical Skills
  • Leadership: Proven ability to lead and inspire a team, with strong interpersonal skills and the ability to work effectively with cross-functional teams.
  • Communication: Excellent verbal and written communication skills, with the ability to communicate clearly and concisely with senior leadership.
  • Problem-Solving: Strong analytical and problem-solving abilities, with the ability to work well under pressure and drive solutions with minimal interactions from senior team.
  • Adaptability: Flexibility to adapt to changing business needs and technologies, with a strong ability to collaborate and work effectively with other members of the IT team.
  • Commercial Awareness: Strong and proven leader with commercial awareness, including the importance of cost optimization and efficient vendor management.
Qualifications
  • Bachelor's degree: In Computer Science, Information Technology, or a related field.
  • Relevant certifications: Relevant certifications (e.g., ITIL, PMP, AZ etc.) are a plus.
  • Extensive experience: Extensive experience in system management and IT leadership roles, with a proven track record of delivering operational excellence and robust uptime performance.

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