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Lead Officer for Patient Safety and Quality Assurance
2 months ago
Position Overview
An exceptional opportunity has emerged for a proactive, creative, and highly driven professional to become part of the Quality Assurance and Safety Team as a Lead Officer for Patient Safety and Quality Assurance. This role is pivotal in assisting the Health Board with incident oversight and assurance initiatives.
Key Responsibilities
The successful candidate will collaborate with the Assistant Manager of Patient Safety and Assurance to provide support through a partnership model for specific clinical services in incident oversight and quality assurance activities. The primary responsibilities will encompass:
- Daily management of incidents reported within the Health Board.
- Identification of incidents that necessitate further examination or escalation.
- Efficiently managing a portfolio of investigations to facilitate learning.
- Offering guidance and support to colleagues on relevant matters.
- Supervising a small team of Patient Safety Officers.
- Conducting Investigation Training for Health Board personnel.
The ideal candidate will possess experience with Datix systems, and familiarity with the Putting Things Right framework would be advantageous.
Experience in NHS quality and safety initiatives, along with a comprehensive understanding of areas such as concerns reporting and investigation management, is preferred.
About Hywel Dda University Health Board
Hywel Dda University Health Board is responsible for planning and delivering NHS healthcare services for the populations of Carmarthenshire, Ceredigion, Pembrokeshire, and surrounding areas. Our dedicated workforce of 12,000 staff provides a wide range of services, including primary, community, in-hospital, mental health, and learning disabilities care for approximately 384,000 individuals across a significant portion of Wales.
We operate through:
- Four main hospitals: Bronglais General, Glangwili General, Prince Philip, and Withybush General.
- Seven community hospitals located in various regions.
- A network of general practices, dental practices, community pharmacies, and health centers.
- Specialized mental health and learning disabilities services.
- Highly specialized services commissioned by the Welsh Health Specialised Services Committee.
Job Responsibilities
A comprehensive job description and person specification can be found in the supporting documents.
The Health Board is dedicated to fostering a bilingual workforce to enhance patient and service user experiences. We encourage applications from individuals who can communicate in Welsh.
While proficiency in Welsh is desirable for this position, the Health Board provides various learning opportunities and support to help staff meet these language requirements during their employment.
Qualifications and Knowledge
Essential
- Educated to diploma/degree level or possess equivalent experience.
- Clinical background or healthcare management qualification or equivalent experience at a postgraduate diploma level.
- Evidence of ongoing professional development.
- Understanding of NHS Putting Things Right Guidance, Duty of Quality, and Duty of Candour.
- Familiarity with Health Board Risk Management Procedures and Legal frameworks.
- Good grasp of medical terminology and concepts.
- Knowledge of change management principles.
- Familiarity with patient information systems.
- Working knowledge of the DATIX risk management system.
Desirable
- ECDL qualification.
- Training qualification.
- Silver IQT.
- Knowledge of Root Cause Analysis Tools and Proportionate Investigations.
- Experience with the AMAT system.
Experience
Essential
- Significant experience in the NHS within a relevant context.
- Experience in conducting investigations and providing information or advice in a healthcare setting.
- Ability to analyze issues and propose solutions.
- Experience in database management and data evaluation.
- Involvement in service or process development.
- Experience collaborating with senior clinicians and service providers, including challenging them when necessary.
Desirable
- Experience in managing interactions with distressed or dissatisfied service users.
- Strong analytical skills.
Language Skills
Desirable
- Welsh speaker (Level 1).
