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English Language Specialist

2 months ago


Liverpool, Liverpool, United Kingdom Bosch Group Full time

About the Role:

Bosch Group is seeking a highly skilled English Language Specialist to join our team. As a key member of our global customer experience team, you will play a vital role in shaping the future of service and customer experience for some of the world's leading brands.

Key Responsibilities:

  • Maintain accurate records of all interactions in our CRM system.
  • Handle account maintenance, password resets, and other service actions.
  • Stay updated on industry trends, product offerings, and customer benefits.
  • Communicate effectively with customers via various channels.

Requirements:

  • 2-3 years' experience in phone-based sales or retention experience, preferably in a call centre.
  • Fluent in English and German, both written and verbal.
  • Knowledge of CRM systems and other call centre technology.
  • Knowledge of or a passion for the industry would be an advantage.
  • Quality focused with attention to detail.
  • IT savvy with good MS Office and keyboard skills.

What We Offer:

  • Flexible work time options.
  • Hybrid home/office based working options.
  • Benefits and services.
  • Employee discounts.
  • Room for creativity.
  • A centrally located office.