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English Language Specialist
2 months ago
About the Role:
Bosch Group is seeking a highly skilled English Language Specialist to join our team. As a key member of our global customer experience team, you will play a vital role in shaping the future of service and customer experience for some of the world's leading brands.
Key Responsibilities:
- Maintain accurate records of all interactions in our CRM system.
- Handle account maintenance, password resets, and other service actions.
- Stay updated on industry trends, product offerings, and customer benefits.
- Communicate effectively with customers via various channels.
Requirements:
- 2-3 years' experience in phone-based sales or retention experience, preferably in a call centre.
- Fluent in English and German, both written and verbal.
- Knowledge of CRM systems and other call centre technology.
- Knowledge of or a passion for the industry would be an advantage.
- Quality focused with attention to detail.
- IT savvy with good MS Office and keyboard skills.
What We Offer:
- Flexible work time options.
- Hybrid home/office based working options.
- Benefits and services.
- Employee discounts.
- Room for creativity.
- A centrally located office.