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Quality Assurance Specialist
2 months ago
We are seeking a detail-oriented Quality Assurance Administrator to provide compliant quality assurance services and promote excellent customer outcomes at Greenbean.
What We Offer:
- Competitive Compensation: A competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
- Work-Life Balance: Potential for hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.
- Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.
The Role:
- Regularly review customer interactions and complaint handling with the Client Relations Team and wider department.
- Provide written and verbal feedback to the client relations team manager and individuals.
- Reinforce positive feedback and detailed feedback summaries, highlighting areas of improvement.
- Identify patterns leading to poor outcomes and suggest action plans to prevent reoccurrence.
- Prepare and maintain robust review records, alongside providing regular MI within the Client Relations Team and wider business.
- Represent the brand values within your role.
- Collaborate with colleagues to ensure deadlines are met.
About You:
We are looking for a Quality Assurance Administrator who is passionate about delivering quality work, has strong written and verbal communication skills, and can positively provide feedback. You should have excellent attention to detail, strong analytical skills, and the ability to collaborate with colleagues. If you are interested in this role, please click 'apply now' and a member of the team will be in touch.
