Service Delivery Manager

1 day ago


York, York City, United Kingdom Ice Recruitment Limited Full time £40,000 - £55,000
Service Delivery Manager

We are seeking a highly skilled Service Delivery Manager to join our team at Ice Recruitment Limited. As a Service Delivery Manager, you will be responsible for the effective delivery of services to our clients.

Key Responsibilities:
  • Measuring the performance of services against agreed customer SLAs
  • Building and maintaining working relationships with customers
  • Creating reports regarding performance
  • Incident management
  • Participating in bid teams and owning questions for transition and service delivery
Requirements:
  • 2+ years of experience in a service delivery role or technical role
  • Experience building and working with clients face-to-face or over the phone
  • Knowledge of ITIL

We are looking for a passionate and dedicated individual who is committed to delivering the highest standards of service to our clients. If you have a strong background in service delivery and are looking for a new challenge, please apply for this exciting opportunity.



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