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Bicycle Service Specialist
3 months ago
Company Overview
Exciting Opportunities with Frasers Group.
As a Bicycle Service Specialist, your main duty is to deliver top-notch bicycle repair and maintenance services to our clientele. You will ensure that bicycles are serviced, repaired, and maintained to the highest standards while providing exceptional customer service and guidance.
Role Responsibilities
Bicycle Maintenance: Execute a comprehensive range of bicycle repairs, including but not limited to brake adjustments, gear tuning, wheel alignment, drivetrain upkeep, and suspension servicing. Accurately troubleshoot and diagnose mechanical issues. Bicycle Assembly: Assemble new bicycles in accordance with manufacturer specifications and store protocols, ensuring they are safe and ready for sale. Customer Consultations: Engage with customers to evaluate their bicycle repair and maintenance requirements. Provide informed recommendations and cost assessments for services. Parts and Accessories Guidance: Assist customers in selecting suitable parts, accessories, and enhancements for their bicycles. Safety Assessments: Conduct thorough safety evaluations on bicycles to identify and rectify potential safety concerns. Quality Assurance: Ensure that all serviced bicycles meet the highest quality benchmarks and safety standards. Workshop Management: Maintain an organized and efficient workshop, including overseeing the inventory of spare parts and tools. Customer Engagement: Deliver outstanding customer service, including explaining repair processes to customers, addressing inquiries, and providing advice on bicycle upkeep.Required Qualifications
Proficiency in bicycle mechanics, with the ability to diagnose and repair a diverse range of bicycle types and components. Previous experience in a bicycle repair role is highly advantageous. Familiarity with various bicycle brands, models, and components. Strong attention to detail and a dedication to quality craftsmanship. Excellent customer service and communication abilities. Capability to work independently as well as collaboratively within a team. Understanding of safety standards and practices related to bicycle repairs. Willingness to stay informed about the latest advancements in bicycle technology and repair methodologies.Work Environment
The role is primarily conducted in a workshop setting.
May require prolonged periods of standing and lifting of heavy items.
Flexible working hours, including weekends and evenings, may be necessary based on operational demands.
Additional Benefits
We offer a comprehensive benefits package.
What can you expect? A variety of perks, including:
Performance-based bonuses across a wide range of products Monthly Team Rewards and Recognition Access to Development Courses with National Qualifications Employee discounts on store merchandise Discounted gym memberships Group-wide discounts across all brands. Ride-To-Work Scheme (subject to eligibility criteria)