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2nd Line Technical Support Specialist

2 months ago


Exeter, Devon, United Kingdom In Technology Group Limited Full time
Job Overview

In Technology Group Limited is seeking a skilled 2nd Line Support Engineer to join their team in Exeter.

This role involves providing advanced technical support to clients, acting as a senior point of contact for resolutions from the service desk and escalating issues as necessary.

Daily Responsibilities:

  • Provide 2nd line technical support to clients, resolving issues and escalating as required.
  • Act as a senior point of contact for the service desk, providing guidance and support to junior engineers.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry developments.

Requirements:

  • Proven experience in 2nd line technical support.
  • Strong technical knowledge and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact information].