Family Support Services Officer

1 month ago

London, Greater London, United Kingdom Major Recruitment Oldbury Full time

Position Overview:

Major Recruitment Oldbury is seeking a dedicated Family Support Officer to join our team. This role is a temporary position with the potential for permanent placement.

Role Purpose:

The primary objective of this position is to provide a responsive and client-centered support service for residents in temporary accommodation (TA). The aim is to assist individuals in maintaining their tenancy and facilitating their transition to stable, permanent housing.

Key Responsibilities:

  • Deliver exceptional tenancy support services, adapting to the evolving needs of residents and compliance with relevant legislation.
  • Administer license agreements, conduct resident orientations, and lead community meetings.
  • Encourage residents to establish support networks and participate in local community initiatives.
  • Ensure residents receive timely access to support as outlined in their Personal Housing and TA Move On plans.
  • Facilitate referrals to support organizations and empower residents to manage their finances effectively.
  • Assist in processing housing benefit and DHP claims to mitigate risks of rent arrears.
  • Collaborate with TA Finance Officers to address issues related to non-payment of rent and service charges.
  • Maintain accurate records of income received and ensure compliance with established procedures.
  • Attend court proceedings as necessary.
  • Support the preparation of TA suitability review documentation and case files for legal matters.
  • Perform administrative and reception duties as required.
  • Keep resident records up-to-date and monitor building access protocols.
  • Report any safeguarding issues and health & safety concerns to the appropriate personnel.
  • Conduct routine fire safety checks and health & safety assessments.

Candidate Requirements:

  • Must possess a clear Enhanced DBS.
  • Proficient in English and Mathematics.
  • Experience in customer service, preferably within a housing context.
  • Background in frontline service delivery to vulnerable individuals with complex needs.
  • Proven experience in providing tenancy support.
  • Ability to work in a multi-disciplinary environment with strict deadlines.
  • Experience in handling sensitive situations with empathy and professionalism.
  • Familiarity with community engagement and collaboration with stakeholders.
  • Strong administrative skills and attention to detail in record-keeping.
  • Knowledge of landlord and tenant laws and health & safety regulations.
  • Confidence in using English for all spoken aspects of the role as required by immigration legislation.
  • Strong organizational skills with the ability to manage a dynamic workload.
  • Flexibility to work evenings and weekends as needed.

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