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Client Services Coordinator

3 months ago

Reading, Reading, United Kingdom Parkside Full time
Position Overview

Our esteemed international client is seeking a dedicated Client Services Coordinator to enhance their dynamic team.

This role encompasses a variety of responsibilities, and the successful candidate's active involvement in daily operations will play a crucial role in meeting departmental and organizational goals, as well as ensuring customer satisfaction.

Key Responsibilities

We are looking for an individual with a warm and approachable demeanor who genuinely enjoys engaging with clients to deliver enthusiastic and high-quality service.

As part of the Customer Services team, you will be responsible for:

  • Ensuring exceptional levels of customer satisfaction through the achievement of service targets.
  • Building and nurturing strong relationships with clients.
  • Providing guidance and expertise to the network.
  • Managing customer inquiries via phone and written communication in a professional manner.
  • Addressing customer complaints to a high standard of compliance.
  • Utilizing MS Office Suite and SAP effectively.
Work Schedule

This position operates on a 35-hour work week with shifts from 8 AM to 4 PM, 9 AM to 5 PM, and 10 AM to 1 PM on Saturdays every 3 to 4 weeks, with time off in lieu.

Candidate Profile

The ideal candidate will possess:

  • Experience in a customer service environment.
  • A preference for working in a fast-paced call center.
  • A quality-conscious mindset with a keen eye for detail.

This role offers a hybrid working model.

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy.