Senior Project Manager
2 weeks ago
We are seeking an experienced Senior Project Manager to join our team at NICE. As a Senior Project Manager, you will be responsible for leading and managing multiple complex customer-facing IT software projects and programs to ensure timely and high-quality delivery of products and services.
Key Responsibilities- Develop and lead multiple customer-facing software delivery engagements, from initiation to closure, ensuring effective governance and best-of-breed practices.
- Manage and coordinate cross-functional teams in multiple locations and time zones to ensure delivery success.
- Provide effective communication and stakeholder management to senior stakeholders, including Steering Committees, to improve customer satisfaction and CSAT returns.
- Proactively employ risk management across all projects and programs, identifying and mitigating risks, and actively involving clients to ensure a clear solution focus.
- Monitor and control project scope, ensuring any deviations are addressed through re-planning and change control, safeguarding program baselines.
- Manage costs, schedules, and quality, overseeing project deliverables, and ensuring schedule and budget are met.
- Measure the quality and efficiency of each delivery, providing feedback on lessons learned, and contributing to the development and maintenance of project management resources, processes, and tools.
- Minimum of 6 years of experience in managing complex IT software projects using established project/program management disciplines and methodologies.
- Recognized project management certification, such as PRINCE2, PMP, MSP, etc.
- Experience in customer-facing program/senior project management, with a focus on client and internal stakeholder management, reporting, and team management.
- Highly developed soft skills, capable of excellent stakeholder management, with the gravitas needed to build long-term relationships.
- Experience in managing multiple concurrent IT/software projects of varied complexity, utilizing cross-functional teams in multiple locations.
- Previous experience in client management, crisis management, over-commitment management, prerequisites/delays tracking, and project report and action items tracking.
- Presentation skills, able to prepare and present project status, open issues, risks, delays, defects reporting to project teams and management.
- Ability to guide clients through challenges, proactively avoiding escalations.
- Ability to build good relationships with customers, understand their business needs and priorities.
- Experience in managing projects in a globally distributed matrix organization.
- Experience in managing IT software implementation and integration projects, with a technical, IT, or telephony background being an advantage.
- Excellent communication and presentation skills, both written and verbal, and comfortable communicating with a range of stakeholders, from team to board level.
- Resilient and able to work well under pressure.
- Fluent in English, with excellent written and spoken communication skills.
NICE is a global company that challenges its limits and sets the highest standards. We work in a fast-paced, collaborative, and creative environment, with endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may be our next NICEr.
We offer a hybrid work model, with 2 days of office work and 3 days of remote work, each week. Our office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
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