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Property Lettings Consultant

2 months ago

Chad Valley, United Kingdom Citizen Housing Full time

Location:
Hybrid (office based)

Hours:
37 Hours

Type:
Permanent
At Citizen Housing, we pride ourselves on being bold, ambitious, and transparent. We are excited to announce an opportunity to join our dynamic team serving the West Midlands region.

As a Property Lettings Consultant, you will play a crucial role in delivering a customer-centric lettings service. Your responsibilities will include assisting customers during the conclusion of their tenancies and facilitating the lettings process for new applicants.

This hybrid role offers flexibility to help maintain a healthy work-life balance.
In the housing sector, your contributions can significantly impact lives. The role of the Property Lettings Consultant encompasses:

Evaluating and determining the suitability of potential tenants in line with Citizen's Policies and Procedures, while collaborating with Senior Lettings Consultants.

Ensuring timely advertising and shortlisting of properties.

Engaging effectively with local authorities regarding the management and administration of choice-based lettings and nomination schemes.

Providing a top-notch service in allocations, lettings, and management of vacant properties.

Guaranteeing that vacant properties are re-let according to the allocations policy and within established timeframes to meet targets.

Facilitating sustainable lettings through thorough shortlisting and eligibility assessments, ensuring that new tenants can maintain their tenancies.
Building and nurturing strong relationships with local authorities concerning Choice Based Lettings and nomination arrangements.
Ensuring that operational processes function smoothly to deliver exceptional service and customer satisfaction.

As a Property Lettings Consultant, we require you to possess:
Excellent communication skills, both verbal and written, tailored to diverse audiences.
Strong organizational abilities to manage and prioritize tasks effectively.
A high level of self-motivation, integrity, and enthusiasm.
Experience in a social housing environment in a similar or related capacity.
A commitment to delivering outstanding customer service and satisfaction.
We would be particularly enthusiastic if you have:
Experience in social housing allocations, lettings, and void management.
Knowledge of best practices in allocations, lettings, and void management.
At Citizen Housing, we aim to be an employer of choice, investing in our people.

To provide the best services for our customers, we seek employees who are passionate, dedicated, and engaged. We strive to foster a culture where every individual feels valued and confident to express themselves, prioritizing the wellbeing of our staff.

We work collaboratively as one team, embracing our core values.

We are committed to attracting and retaining top talent, supporting their professional growth, and recognizing their exceptional contributions.

Competitive terms and conditions include:
Annual leave starting at 25 days per year, plus bank holidays, increasing with tenure.
Annual leave purchase scheme – option to buy up to an additional 5 days per year.
Enhanced family leave (maternity, paternity, and adoption).
Organizational Sick Pay.
Generous Pension Scheme – options to contribute 4%, 6%, or up to 10%, which Citizen will match.
Life cover of three times your annual salary upon joining the pension scheme.
Health and Wellbeing initiatives include:
Provision of IT and Home Office equipment to support hybrid working.
Occupational Health services.
EAP – a 24/7 telephone counselling service offering free, confidential advice.

Cashback scheme covering optical, dental, prescriptions, and other medical expenses, along with GP Access, digital Physiotherapy app, retail vouchers, discounts, and more.

Access to Citizen's Wellbeing initiatives and platform.
Learning and Development opportunities include:
Extensive training and development programs.
Opportunities to pursue professional qualifications.
Participation in the Staff Consultative Forum and EDI Forum.

At Citizen, our mission is to provide homes that serve as a foundation for life. With over fifty years of experience, we have established ourselves as one of the UK's most trusted social housing providers, managing 30,000 homes for diverse communities across the West Midlands.

We recognize the fundamental challenges faced by our communities and are dedicated to being an organization that helps address these issues, particularly in housing and homelessness.

We take a proactive approach to safeguarding, ensuring that everyone accessing our services can do so without fear of harm, abuse, or neglect.

As part of our recruitment process, we conduct thorough safeguarding checks. Further information on our selection process and commitment to Equality and Diversity is available.