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Automotive Technician

1 month ago

Bury St, Suffolk, United Kingdom EMG Motor Group Full time
The Role

We are seeking a skilled Vehicle Technician to join our dealership in Bury St Edmunds and contribute to delivering exceptional vehicle service experiences for our customers. As part of our team, you will have the opportunity to utilize your technical expertise to resolve complex issues, while gaining new skills and exposure to various vehicle models and methods of working.

Responsibilities
  • Perform scheduled vehicle servicing in accordance with manufacturer guidelines
  • Conduct diagnostic activities to identify causes and solutions for customer vehicle issues
  • Carry out electronic visual health checks (EVHC) on all vehicles and provide comprehensive reports with expert advice and recommendations for customers
  • Interact directly with customers and service advisors, providing outstanding customer service
  • Ensure vehicle servicing activities are completed safely and to a high standard, in line with both internal and manufacturer requirements
  • Participate in ongoing training and development to maintain up-to-date product and service knowledge
  • Contribute to local and company-wide process improvements and innovations
  • Mentor and provide guidance to apprentice technicians, where applicable
Requirements
  • Level 3 vehicle technician qualification
  • Hold a full UK driving license (Essential)
  • Have manufacturer experience (desirable)
  • Demonstrate the following skills: Excellent problem-solving skills and strong attention to detail, A strong customer service focus with the ability to communicate technical information to a non-technical audience, Outstanding organisation and time management skills with the ability to work to deadlines
About Us

EMG Motor Group is part of Grainger Motor Group, one of the fastest-growing family-owned dealer groups in the UK with 14 locations across the South and East Anglia. We take pride in our identity as a family-run and owned business, cherishing our people and their contribution to our success. Our vision is to 'be the best' at what we do, and we recognize that our staff are the most important asset to our business - success is only achieved through our people. We are committed to creating an environment where our employees have opportunities to grow and thrive, as our business grows our staff go hand in hand growing with it.