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Food and Beverage Service Ambassador

2 months ago

Cardiff, Cardiff, United Kingdom The Rank Group Full time

About The Rank Group

The Rank Group is a leading gaming and entertainment company, committed to delivering exceptional customer experiences across our venues. Our mission is to create a welcoming and inclusive environment where customers can relax, socialize, and enjoy a wide range of games, entertainment, and dining options.

Job Summary

We are seeking a highly motivated and customer-focused Food and Beverage Host to join our team at Grosvenor Casino Cardiff. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service, creating a warm and inviting atmosphere, and ensuring that our customers have an unforgettable experience.

Key Responsibilities

  • Provide exceptional customer service, responding to customer needs and concerns in a timely and professional manner.
  • Create a warm and inviting atmosphere, ensuring that customers feel welcome and valued.
  • Present menus confidently and effectively, providing recommendations and answering questions to enhance the customer experience.
  • Work collaboratively with the hospitality team to ensure seamless service delivery and high standards of customer satisfaction.
  • Participate in ongoing training and development to enhance knowledge and skills, ensuring that you are equipped to deliver exceptional customer experiences.

Requirements

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. To be successful in this role, you will need:

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.Flexibility to work varied shifts, including evenings and weekends.

What We Offer

In return for your hard work and dedication, we offer a competitive salary, comprehensive training and development opportunities, and a range of benefits, including:

A competitive salary and benefits package.Ongoing training and development opportunities to enhance your skills and knowledge.A range of benefits, including discounts on food and drink, entertainment, and other perks.