Customer Renewals Specialist

1 month ago


Bristol, Bristol, United Kingdom Civica UK Ltd Full time
About Us

Civica UK Ltd is a leading provider of software solutions for public services. We're passionate about using technology to improve outcomes for citizens and public sector organizations.

Job Opportunity

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Renewals Advisor. In this role, you will be responsible for maintaining and improving existing customer relationships, generating awareness of product features and benefits, and maintaining company software systems.

Key Responsibilities
  • Maintain and improve existing customer relationships for 50 accounts across the UK
  • Generate awareness of product features and benefits through email campaigns and online webinars
  • Maintain company software systems and financial reports in a timely and accurate manner
  • Income generation from existing client base through proactive and reactive income generation
  • Occasional travel to customer sites and company meetings
Requirements
  • Experience in customer support or account management
  • Confident communicator
  • Acts with integrity
  • Driven to succeed
Why Work with Us

We offer a dynamic and inclusive work environment, opportunities for career growth, and a chance to make a real difference to people and communities. Our benefits include a focus on learning, a giving culture, and flexible work arrangements.



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