Supported Contracts Officer

4 weeks ago


Cardiff, Cardiff, United Kingdom Wales & West Housing Association Limited Full time
About the Role

We are seeking an experienced Supported Contracts Officer to join our team on a 12-month fixed-term contract. As a key member of our supported housing team, you will work closely with third-party support providers to ensure our residents receive top-quality customer service.

Key Responsibilities
  • Provide assistance and support to the Independent Living Manager and wider team to deliver services to our residents.
  • Work directly with third-party support providers to ensure our supported residents receive a top-quality customer service.
  • Support and provide frontline services in accordance with the WWHG operating principles, including helping residents to pay their rent, letting empty properties, and dealing with tenancy management and anti-social behaviour reports.
  • Communicate effectively with residents, colleagues, and external partners to ensure seamless service delivery.
What We Offer
  • A competitive salary of £31,462 per annum.
  • A choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
  • 25 days annual leave, increasing to 30 days with service, plus the ability to buy and sell up to 5 days (pro rata).
  • 9 Bank Holidays per annum, including an extra day at Christmas.
  • Opportunities to develop and grow, with regular feedback, training, and support from your manager and team.
  • A comprehensive support package, including a generous sick pay scheme, critical illness cover, and access to an employee assistance and counselling service.
About Us

We are Wales & West Housing Association Limited, a leading Welsh employer with over 620 employees across the WWH Group. We provide affordable homes and services to more than 20,000 residents in over 12,000 properties across Wales.

We are a multi-award-winning organisation, ranked as 3* 'World Class' in the 2022 Best Companies list and the first organisation in Wales to be awarded the Investors In People (IiP) Platinum status.

If you are passionate about making a difference and have a strong customer-focused approach, we want to hear from you.



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