We are seeking a highly skilled Ecommerce Manager to join our team at Zachary Daniels. As the Ecommerce Manager, you will be responsible for leading the development and execution of our e-commerce strategy, ensuring seamless integration with our global marketing plans.

Key Responsibilities:

• Oversee the daily operations of our e-commerce platform, including website management, customer queries, returns, exchanges, payments, and more.
• Manage the customer relationship journey, ensuring all queries, complaints, and feedback are handled efficiently to uphold premium customer service standards.
• Validate orders through fraud checks, manage cart abandonment, and continually analyse sales data and key performance indicators (KPIs) to boost traffic, sales, and customer satisfaction.
• Control and optimise the digital experience across all owned online channels and third-party retailers, ensuring consistency and engagement.
• Work alongside marketing, PR, and IT teams (locally and globally) to ensure smooth operations and continuous improvements.
• Partner with external agencies to drive digital campaigns, including Pay-Per-Click (PPC), search engine advertising (SEA), and retargeting.
• Implement AB testing to refine user journeys, maximise sales, and enhance customer satisfaction.
• Lead and develop the e-commerce executive and coordinator, ensuring that the team is aligned with the company's goals and is working efficiently.

Requirements:

• Experience in a digital marketing and e-commerce environment.
• A strong command of e-commerce/CMS platforms.
• A broad understanding of all things digital, with a desire to keep learning about social media platforms, apps, and the latest tech trends.
• Excellent communication skills in both written and spoken English.
• Strong data analysis skills, with an eye for detail and a knack for improving traffic, sales, and customer engagement.
• A good understanding of UX design, and a desire to test and implement innovative ideas that drive performance.
• The ability to prioritise and multitask, managing multiple projects in a fast-paced, deadline-driven environment.

What We Offer:

• Work for a globally recognised luxury brand.
• Develop your skills further, with opportunities to learn from experts in luxury retail and e-commerce.
• Our client prides itself on nurturing talent and ensuring that your role evolves as the industry does.