Project Manager

1 month ago

Portsmouth, Portsmouth, United Kingdom ZipRecruiter Full time

CSM2, a specialist equipment manufacturer, is seeking a skilled Project Manager to join their In-Service Support team.

The successful candidate will be responsible for managing projects of various sizes and scales of activity, teams, and functions within CSM2 to deliver exceptional support services. They will serve as the customer's primary contact, ensuring they are aware of all available solutions for equipment availability, configuration, upgrades, issue resolution, and obsolescence management.

Key Responsibilities:

  • Accountable for a portfolio of In-Service tasks & projects and related customer support, reporting status and customer satisfaction as required.
  • Lead a small team of Project Co-Ordinators and Engineers for various projects and life support contracts.
  • Take the lead on compiling proposals, with support from the Technical and Commercial teams if needed, to address customer issues and solutions including cost estimation and CSM2 management approval process.
  • Responsible for financial planning, tracking, and forecasting multiple parallel assigned projects.
  • Maintain close ties to both CSM2 Engineering and the customer base to ensure the role is a conduit to help ensure they have equal access and knowledge of emerging issues and developments to increase equipment availability and performance.
  • Work closely with production operations to ensure planning and delivery to customer requirements.
  • Responsible for the creation, maintenance, and presentation of project information to various stakeholders, including customers, Senior management team, and project teams.
  • Support the business via the management of KPIs.
  • Maintain continuous professional development to ensure knowledge is up to date.

Qualifications, Experience, and Skills:

Essential:

  • Demonstrable professional knowledge of working in Project/Programme & customer-centric support environments.
  • Management experience, ideally in a complex highly regulated engineering environment.
  • Proven track record of managing projects to Time, Cost, and Quality.
  • Excellent communication skills and ability to negotiate and influence others, including building and maintaining effective relationships with multiple stakeholders both internal and external.
  • Attention to detail, forward planning, and budgeting/financial knowledge.
  • Knowledge of the full project life cycle stage-gate principles of project delivery.
  • Ability to work with diverse project teams and stakeholders.
  • Working knowledge of risk and opportunity management and lessons learned processes.

Desirable:

  • Qualified in industry-standard Project management methodologies (APM or similar).
  • Strong understanding in planning and strategy, organization, and governance.
  • Understanding of Matrix Management.
  • Business transformation.

Role Travel Requirements:

  • The duties of this appointment relate to the UK, but you may be required to travel when required by the Company.

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