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Supervisor - Costa - Gillingham

2 months ago

Gillingham, Kent, United Kingdom Moto Full time
About the Role

We are seeking a highly motivated and experienced Supervisor to join our team at Moto, a leading motorway services provider. As a Supervisor, you will play a key role in leading our team to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Lead and motivate a team of customer-facing staff to achieve excellent brand standards and customer service
  • Maximize profit by driving sales and controlling costs, working closely with the Store Manager to set targets and achieve results
  • Process stock counts and orders, ensuring accurate inventory management
  • Partner with the Store Manager to develop and implement strategies to improve customer satisfaction and loyalty
  • Provide coaching and feedback to team members, identifying training needs and opportunities for growth
  • Take ownership of customer feedback, responding promptly and professionally to resolve any issues
  • Support the team with preparing food and refreshments, ensuring high-quality products and services
What We Offer
  • A competitive annual bonus scheme, with opportunities for growth and development
  • Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, and more
  • Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
  • Fabulous development opportunities, including funded qualifications and leadership training
Requirements
  • Previous experience of leading or supervising a team, preferably in a customer-facing role
  • Passion for delivering a memorable customer experience, with a focus on quality and service
  • Great communication skills and ability to make decisions under pressure
  • Ability to work on own initiative, with a strong sense of accountability and responsibility