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Operational Excellence Analyst
2 months ago
The Operational Excellence Analyst will be an integral part of the Business Services division during a transformative phase aimed at enhancing operational efficiencies throughout the organization.
This role is crucial for assessing, refining, and optimizing essential operational and business workflows across Comic Relief.
Key Responsibilities:
- Organizational Development: Collaborate with the Business Services team to comprehend the functioning of various departments, taking into account the personnel, processes, data, and technological requirements of each unit. Identify improvement opportunities and explore viable solutions.
- Process Analysis: Conduct a thorough analysis and documentation of current business processes, workflows, and procedures to pinpoint areas for enhancement.
- Implementation of Improvements: Develop and execute refined processes and procedures to boost efficiency, productivity, and stakeholder satisfaction.
- Performance Monitoring: Evaluate the effectiveness of implemented changes by measuring key performance indicators and making necessary adjustments for ongoing improvement.
- Cross-Functional Collaboration: Work alongside diverse teams to implement process modifications, ensuring alignment with stakeholders regarding proposed changes.
- Documentation and Training: Create comprehensive process documentation, including standard operating procedures and workflow diagrams, and provide training to team members on new practices.
- Internal Tools Optimization: Identify and lead initiatives to enhance the utilization of internal tools and systems to support various teams effectively.
Candidate Profile:
Essential Qualifications:
- Proven ability to collaborate effectively with leadership and cross-functional teams.
- Strong stakeholder management skills, particularly with senior leaders.
- Innovative and inquisitive mindset, committed to fostering a culture of continuous improvement.
- Experience with process mapping and modeling techniques.
- Robust analytical skills, capable of interpreting diverse information formats.
- Excellent communication and presentation abilities to convey process changes and recommendations effectively.
Desirable Qualifications:
- Previous experience as a Business Analyst or Process Analyst.
- Capability to manage multiple complex tasks simultaneously.
- Relevant certifications in business process management or related fields.
- Experience in project and change management.
- Familiarity with visualization tools such as MS Visio.
Benefits:
- Flexible working hours
- Remote work options
- Life insurance
- Wellness programs
- Employee assistance programs
- Enhanced parental leave
- Paid emergency leave
- Sabbatical opportunities
- Professional development
- Mentoring and coaching
- Paid volunteer days
- Payroll giving
- Salary sacrifice options
- Team social events
- Extracurricular clubs
- Cycle to work scheme
- Complimentary fruit
At Comic Relief, we are dedicated to fostering a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.
