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Senior IT Manager

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Description

About the Role

We are seeking a highly experienced Senior IT Engineering Manager to lead and manage our IT engineering capabilities across Technical Services, developing and delivering our technology services to our internal customer base.

Key Responsibilities

  • Ensure the smooth and efficient operation of the services managed to meet the needs of the Business and its stakeholders.
  • Lead initiatives to enhance user interfaces, streamline processes, and provide self-service options to improve the end-user experience.
  • Collaborate with cross-functional teams to identify pain points and bottlenecks in the user journey, implement improvements, and measure the impact on user satisfaction and productivity.
  • Contribute to the overall plans and subsequent execution of our technology transformation strategy for key service platforms, working closely with IT teams and stakeholders, driving cloud adoption, considering factors such as scalability, cost efficiency, and data security.
  • Assess existing systems, identify suitable solutions, and develop migration plans to ensure a seamless transition.
  • Modernise the process and technologies underpinning the provision of end-user devices and services.
  • Evaluate continuously the services provided, including the use of metrics such as key performance indicators, outcome-driven metrics, objectives, and key results.
  • Mentor and establish clear personal development plans and career paths in your team, as well as training, 1-2-1, and deputising as and when required.
  • Keep up to date with technology, vendors, and solutions, in conjunction with the solutions team and technical leads to identify improvement opportunities within your domain.
  • Develop the capability, inspire high standards of service, and ensure knowledge gaps across the team are addressed, by proactively engaging other teams, ensuring inefficiencies are addressed.

About Us

We are a leading online betting and gaming company, and we are committed to delivering exceptional technology services to our internal customer base.