Data Management Director
3 days ago
Job Title: Hire Desk Team Leader - Formwork/Falsework
Location: Burton
Remuneration: £40,000 - £45,000 neg + Discretionary Bonus
Benefits: Private Pension, Private Medical Insurance, 4x Death in Service, 25 + Days
Job Overview: As a Hire Desk Team Leader - Formwork/Falsework, you will be responsible for leading a customer service/hire desk team with 6 direct reports. Your key responsibilities will include:
- Dealing with the hire & sale of a range of groundworks, reinforcements, concrete accessories, waterproofing and formwork and falsework.
- Selling to main contractors, builders merchants, end users and the trade.
- Coaching and developing team members to improve the scope of tasks which can be undertaken unsupervised while maintaining high levels of customer service.
- Producing regular management reports to ensure business objectives are met.
- Being the first point of contact for customers entering the hire & sales department.
- Processing orders and monitoring projects from initial order to return.
- Entering all information accurately and promptly into data systems and CRMs.
- Dealing with projects ranging from small hire sales for £100 up to large bespoke projects of circa £600k.
Requirements: The ideal applicant will have:
- Experience within the hire & sales industry.
- 3+ years' experience within a management or supervisory role.
- Experience within the construction industry, ideally temporary works such as falsework/formwork or wider construction accessories.
- Commercial awareness when dealing with problems.
- Tenacity, professionalism, and high attention to detail.
- Excellent communication skills, both written and verbal.
- Highly organised, confident, and personable.
- Excellent customer service and relationship-building skills.
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