Customer Service Representative

3 days ago

Windsor, Windsor and Maidenhead, United Kingdom Neilson Financial Services Full time £27,500
About the Role

We are seeking an experienced and passionate Customer Service Agent to join our team at Neilson Financial Services. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, handling inbound and outbound calls, and contributing to the improvement of our service offerings.

Key Responsibilities
  • Maintain accurate client records and ensure compliance with regulatory requirements.
  • Adhere to processes and procedures for all service-related matters, escalating issues as necessary.
  • Contribute to projects designed to enhance our service offerings.
  • Administer the claims process, ensuring timely and efficient resolution.
Requirements
  • Previous phone-based customer service experience (minimum 1 year).
  • Excellent verbal communication skills and ability to work in a fast-paced environment.
  • Full training and ongoing support provided.
What We Offer
  • A competitive starting salary of £27,500, with the potential to increase to £30,000 after successful completion of probation.
  • Exceptional training and development opportunities.
  • Option of hybrid working (dependent on results and length of service).
  • A supportive and collaborative team environment.
  • Access to employee benefits, including life assurance, employee assistance program, and local discounts.

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