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Slot Machine Specialist

2 months ago

Basildon, Essex, United Kingdom Buzz Group Limited Full time

Job Summary:

We are seeking a highly skilled and motivated Slot Machine Specialist to join our team at Buzz Group Limited. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation, maintenance, and repair of IT hardware and slot machines installed in our clubs.

Key Responsibilities:

  • Technical Support: Provide timely and effective technical support to resolve technical issues related to slot machines and IT hardware.
  • Customer Service: Deliver exceptional customer service to maintain high levels of customer satisfaction and ensure a positive experience for our customers.
  • Installation and Removal: Ensure that installations and removals of slot machines and IT hardware are carried out efficiently and effectively, with minimal disruption to our customers.
  • Incident Resolution: Resolve incidents related to slot machines and IT hardware in line with department SLA's.
  • KPI's: Meet or exceed the KPI's set by the IT/Field management teams.

Requirements:

  • Technical Skills: Proven technical skills and experience in troubleshooting and resolving technical issues related to slot machines and IT hardware.
  • Customer Service Skills: Excellent customer service skills and the ability to deliver a positive experience for our customers.
  • Communication Skills: Strong communication skills and the ability to effectively communicate with customers, colleagues, and management.
  • Adaptability: Ability to work in a dynamic and fast-paced environment, with a high level of adaptability and flexibility.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team: A collaborative and supportive team environment.