Client Service Coordinator

2 weeks ago

Kings Hill, United Kingdom James Frank Associates Full time

About James Frank Associates

James Frank Associates is a leading business in the Financial Services industry, seeking a highly skilled Client Administrator to join their team on a full-time, permanent basis.

Job Summary

We are looking for a Client Administrator to provide exceptional customer service and administrative support to our team, ensuring high levels of accuracy and attention to detail are maintained from start to completion with all administrative tasks.

Key Responsibilities

  • Build and Maintain Relationships

Establish and maintain strong relationships with clients, colleagues, and third-party vendors to ensure seamless communication and collaboration.

Client Query Resolution

Act as the primary point of contact for client inquiries, providing timely and accurate responses to resolve issues and concerns.

Administrative Support

Provide administrative support to the team, including managing diaries, completing application forms, writing letters, and managing email inboxes.

Documentation and Processing

Process and manage client documentation, ensuring accuracy and attention to detail at all times.

Client Account Management

Manage client accounts, ensuring timely and accurate updates to client records and information.

Requirements

  • Previous Experience

A minimum of 6 months' experience in an administrative or customer service-related role, preferably in the Financial Services industry.

Skills and Qualifications

Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.

Technical Skills

Proficient in Microsoft Office, with experience in managing diaries, email inboxes, and other administrative tasks.

What We Offer

James Frank Associates offers a fantastic opportunity for a Client Administrator to join our team and contribute to the success of our business. As a Client Administrator, you will receive comprehensive training and development opportunities to help you grow and progress in your career.

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