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Housing Services Manager

2 months ago

Hitchin, Hertfordshire, United Kingdom Great Places Housing Group Full time
Job Title: Housing Services Manager

Great Places Housing Group is seeking a highly skilled and experienced Housing Services Manager to join our team. As a key member of our team, you will be responsible for delivering a comprehensive and responsive housing management service to our customers.

Key Responsibilities:
  • Lead in the delivery of patch-based services for L&G customers, ensuring neighbourhoods are desirable and safe places to live.
  • Handle tenancy-related queries in accordance with contractual requirements, liaising with Plumlife colleagues who manage Shared Ownership stock under the L&G portfolio to ensure consistency in service delivery.
  • Provide direct tenancy support in our capacity as a landlord to ensure tenancy sustainment.
  • Ensure effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business.
  • Undertake the full rent account management process, focusing on balancing the needs of the customer with those of the business, coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans, and taking court action as a last resort.
  • Ensure an effective response to anti-social behaviour and other tenancy breaches by undertaking timely fact-finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community.
  • Ensure safeguarding concerns are dealt with promptly, taking appropriate action in line with legal requirements and guidelines.
  • Record all contacts, tenancy activity, and customer interactions onto GP housing management system and the Legal And General bespoke housing management system.
  • Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues, and taking steps to address any contract underperformance.
  • Provide support to members of the wider Legal and General Team to ensure that contractual obligations are met.
Requirements:
  • Experience of working in the housing sector or in a similar role is desirable.
  • An understanding of estate and tenancy management and experience of delivering a range of tenancy management-related services is desirable.
  • Experience of working in a customer-focused environment, with a proven ability to deliver a high standard of customer service tailored to an individual's needs.
  • Ability to organise, time-manage, and prioritise workload in a hybrid environment.
  • Adaptability to use a range of Customer Relationship Management software systems.
  • Proficiency in the use of the full range of Microsoft Office applications.
  • Hold a full UK driving license and have access to a vehicle for use at work.
What We Offer:
  • Pension: DC Scheme (up to 10% contribution from both colleague and Great Places)
  • The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans, and much more.
  • Annual Leave: Start at 26 days annual leave, increasing up to 30 days + Bank Holidays.
  • Savings Club: You can put aside money each month for 11 months to help you save for that special something (pays out in November's salary).
  • Help with transport: We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.