Field Service Technician

2 weeks ago

Bristol, Bristol, United Kingdom Global Draw Limited Full time

Job Summary:

Global Draw Limited is seeking a skilled Field Service Technician to join our team in the Bristol area. As a Field Service Technician, you will be responsible for managing customer sites, installing and maintaining gaming equipment, and providing exceptional customer service.

Key Responsibilities:

  • Conduct new shop installations to the highest standards, ensuring seamless integration of gaming equipment.
  • Supervise equipment removal from customer premises, adhering to company protocols and procedures.
  • Maintain positive customer relationships through regular site visits, issue resolution, and proactive communication.
  • Perform routine shop visits and maintenance to ensure optimal gaming equipment performance.
  • Log and address customer concerns and feedback in a timely and professional manner.

Requirements:

  • Passion for technology and quick learning abilities to adapt to new gaming equipment and systems.
  • Strong customer service skills with clear communication, ensuring excellent customer experience.
  • Excellent time management and goal-oriented approach to meet deadlines and achieve targets.
  • Full UK driving license required for travel within the designated area.
  • Relevant qualifications or limited experience in technical roles, especially in gaming or IT sectors, considered.

Benefits:

  • Annual performance bonus for outstanding contributions to the team.
  • Flexible working options to accommodate individual needs and preferences.
  • Paid leave for charitable projects, promoting work-life balance and social responsibility.
  • Employer pension contributions for long-term financial security.
  • Reward platform for various discounts, enhancing employee benefits and perks.
  • Employee Assistance Programme for mental health and well-being support.

About Global Draw Limited:

Global Draw Limited is an Equal Opportunity Employer, committed to diversity and inclusion. We strive to create a supportive recruitment process, providing necessary adjustments for candidates' best performance. Our company values innovation, teamwork, and customer satisfaction, making us an ideal employer for those passionate about the gaming industry.

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