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Senior Administrator

2 months ago

Romford, Greater London, United Kingdom North Street Medical Care Full time
About the Role

We are seeking a highly skilled and experienced Senior Administrator to join our team at North Street Medical Care. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our practice.

Key Responsibilities
  • Contractual Performance, Quality and Clinical Effectiveness
    • Understand and support the implementation of national, local and internal quality standards for long-term conditions, identified patient groups and all other quality programs.
    • Plan and implement practical, consistent and relevant methods to enable the practice to meet all upper achievement levels set out in specific national and local performance targets, requirements and guidance.
    • Provide support to clinical teams in correctly identifying and targeting patients for assessment and treatment.
    • Ensure the practice disease prevalence is maintained at suitable levels.
    • Ensure all staff have the skills and knowledge to support the entry and maintenance of high-quality data for the practice.
    • Support the clinical team with regular clinical searches and progress reports in relation to required achievement levels.
    • Work with CCG/other commissioners to validate patient information, performing regular checks and quality audits as required.
  • Staff Management
    • Manage the coding/scanning, records administration teams, Safeguarding & Childhood Immunisation administrator on a daily basis.
    • Review processes and ensure workload is to an acceptable level.
    • Hold Appraisals and review meetings.
    • Support the HR administrator in conducting interviews.
  • Information Governance
    • To support the overall practice clinical governance framework.
    • To be the administrative information governance lead for the practice and ensure compliance of all staff with the NHS DSP Toolkit or any future.
    • To submit all Data and IT.
    • To the support partner who is acting as the practice Caldicott Guardian and taking responsibility for protecting the confidentiality of patient and service-user information and enabling appropriate information-sharing.
  • Clinical Audit
    • The post-holder will support the clinical and operational leads through regular audits of both clinical and service administrative processes, review and dissemination of results and the planning of service improvements to deliver patient benefit.
  • Clinical Service Development
    • The post-holder will work with the Lead GP and clinicians to ensure all staff are aware of the most recent evidence and practice in accordance with local, national and best practice guidelines to include supporting the following processes:
      • The post-holder will be support the delivery of clinical governance which will include organising and managing the following meetings:
        • Quarterly significant events and serious untoward incident reviews.
        • Quarterly complaints reviews.
        • Meetings to discuss audit/information for enhanced services.
    • The post-holder will support the clinical leads with the development and implementation of clinical policies to assist clinicians in their decision making and management plans. These policies will include information on the clinical templates and Read codes to be used for:
      • Routine care.
      • Chronic diseases.
      • Local and national enhanced services.
      • Core contract changes.
      • Others eg travel health.
  • Education and Training
    • The post-holder will support the clinical lead for training and education as required.
  • General
    • The post-holder may be required to undertake additional duties not identified here to meet the needs of the service while these would not exceed the level of responsibility expected. They must also be willing to attend relevant meetings, study and update days even if not on a usual working day.
Person Specification

Experience

  • Essential
    • GCSEs or higher.
    • Ability to exploit and negotiate opportunities to enhance service delivery.
    • Excellent communication skills (written, oral and presenting).
    • Strong IT skills.
    • Excellent & evidenced leadership & management skills.
    • Strategic and outside the box thinker.
    • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
    • Evidence of meeting deadlines.
    • Experienced and expert EMIS user skills.
    • Effective time management (Planning & Organising).
    • Evidenced EMIS template designer and search expert.
    • Ability to network and build relationships.
    • Proven problem-solving & analytical skills.
    • Ability to develop, implement and embed policy and procedure.
    • Ability to motivate and train staff.
    • Experience of working in a healthcare setting.

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