Customer Service Representative

4 weeks ago


Solihull, Solihull, United Kingdom Trelleborg Sealing Solutions (TSS) Full time
About the Role

Trelleborg Sealing Solutions (TSS) is seeking a highly skilled Customer Service professional to join our UK Industrial Team. As a key member of our team, you will play a vital role in delivering exceptional customer service and contributing to the achievement of TSS UK objectives.

Key Responsibilities
  • Provide first-class service to Industrial customers, ensuring their needs are met and exceeded.
  • Investigate and resolve customer complaints and concerns in a timely and professional manner.
  • Process customer orders and schedules accurately and efficiently.
  • Develop and maintain a deep understanding of TSS products and services, including our part numbering system.
  • Collaborate with internal stakeholders to ensure seamless communication and resolution of customer issues.
Requirements
  • Minimum GCSE Grade C in Maths and English (or equivalent).
  • Proficient Microsoft Office skills, including Word, Excel, and PowerPoint.
  • Experience in a Customer Service role, preferably in Manufacturing or Supply Chain.
  • ERP experience is essential; SAP experience is preferred.
Competencies
  • Excellent verbal and written communication skills.
  • Commercial awareness and problem-solving skills.
  • Planning and organizational skills, with attention to detail.
Travel Requirements
  • Occasional travel within the UK to Trelleborg Manufacturing and Customer sites.
About Trelleborg

Trelleborg is a world leader in engineered polymer solutions, working closely with leading industry brands to accelerate their performance and drive business forward. Our people are shaping the industry from the inside, and we're looking for talented individuals like you to join our team.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply.



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