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Client Support Specialist

2 months ago

Gloucester, Gloucestershire, United Kingdom Howden Group Holdings Full time
About the Role

We are seeking a highly skilled and motivated Client Support Adviser to join our team at Howden Group Holdings. As a Client Support Adviser, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Conduct applications with clients, gathering sensitive and important health information
  • Accurately submit client information onto our systems
  • Provide regular updates to clients during the application process
  • Respond to client and insurer queries in a proactive manner
  • Overcome any issues that may prevent a policy from going on risk, working with the Advised Sales Team to support clients through necessary changes
  • Champion and drive a strong culture of compliance and regulatory principles, such as Treating Customers Fairly (TCF)
  • Take responsibility for personal development, staying up-to-date with industry changes and sharing knowledge with colleagues
  • Ensure data protection and confidentiality at all times
What We Offer

We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our benefits package includes:

  • Basic salary of up to £24,333 per annum + quarterly bonus opportunity at £250
  • Paid qualifications and automatic £1,000 gross annual salary increase upon completion of Cert CII Qualification
  • Annual Wellbeing Schedule, including on-site health checks, reflexology, and dietitian services
  • Clear career progression structure
  • Pension scheme
  • Death in Service Life Insurance
  • Subsidized Private Medical Insurance
  • Hybrid remote working
  • 23 days holiday, rising to 25 with service (plus public holidays)
  • Enhanced maternity, paternity, and adoption pay
  • Enhanced sick pay
  • Critical Illness Cover
  • Discounted gym membership, retail discounts scheme, and childcare vouchers
  • Perk Box – High Street Savings, Discounted Memberships, and Freebies
  • Health Cash Plan, including dental and optical cover, online GP, counseling sessions, and more
  • Long service rewards
  • Paid for qualifications
  • Team building events
  • Flexible Benefits
Requirements
  • Clear communication skills
  • Friendly and professional attitude
  • Problem-solving skills
  • Empathy
  • Product/service knowledge
  • Strong time management
  • Attention to detail
Why Join Us?

We value diversity and are looking for individuals who share our values:

  • We support each other in everyday moments and bigger challenges
  • We are determined to make a positive difference at work and beyond

We are committed to providing reasonable accommodations to ensure our positions align well with your needs. If you're excited about this role but have doubts, send us your application – if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.