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Customer Support Analyst

3 months ago


Brierley Hill, Dudley, United Kingdom Gleeson Recruitment Group Full time

1st Line Support Administrator – Hybrid Opportunity

Gleeson Recruitment Group is seeking a dedicated 1st Line Support Administrator to become a vital part of our client's global manufacturing team during an exciting phase of IT transformation. This role offers a unique chance to engage with a worldwide organization that values growth and professional development.

Key Responsibilities:

  • Provide exceptional IT support to users, ensuring efficient resolution of issues.
  • Demonstrate a solid grasp of desktop environments, hardware, software applications, and Local Area Network (LAN) setups.
  • Manage ticketing systems effectively, particularly with tools like Service Now.
  • Assist with desktop support, telecom management, and administration of Microsoft services and email systems.

This position is primarily hybrid, requiring a presence on-site for the majority of the week, fostering collaboration and teamwork.

If you are an aspiring 1st Line Support Administrator eager to advance your career in a supportive and dynamic setting, we encourage you to explore this opportunity.