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IT Hardware and Slot Machines Specialist

2 months ago

Basildon, Essex, United Kingdom Fieldcal Full time
Job Description

Job Title: Field Service Engineer - Slot Machines

Company: Fieldcal

Job Type: Full-time

Location: Remote (with travel to various locations)

About Us:

Fieldcal is a leading provider of gaming solutions, and we are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for ensuring the smooth operation, maintenance, and repair of IT hardware and slot machines installed in our clubs.

Key Responsibilities:

  • Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.
  • Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.
  • Troubleshooting: Utilize diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.
  • Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.
  • Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.
  • Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.
  • Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.
  • Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.
  • Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.
  • Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.
  • Health & Safety: Ensure adherence to company Health & Safety policies.

Requirements:

  • Technical Skills: Proficiency in IT hardware and slot machines systems, including installation, maintenance, and repair.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and external stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Adaptability: Ability to adapt to dynamic work environments and prioritize tasks effectively.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Work Environment: A collaborative and supportive work environment.