Senior Housekeeping Manager

4 weeks ago


Central London, United Kingdom Grosvenor House Suites Full time
About the Role

We are seeking a highly skilled and experienced Senior Housekeeper to join our Housekeeping department at Grosvenor House Suites, a luxurious and sophisticated lifestyle destination in the heart of London.

As a Senior Housekeeper, you will assist the Executive Housekeeper in ensuring the smooth operation of the department, maintaining high standards of cleanliness and maintenance, and promoting a climate of teamwork and enthusiasm.

Key Responsibilities
  • Deputise for the Deputy Executive Housekeeper in their absence
  • Coordinate with reception to prioritize suites, VIP, and rush requests
  • Control operations on the floors, ensuring efficient and effective inter-departmental communication
  • Conduct daily walks-through of public areas, valet rooms, corridors, suites, and pantries to maintain standards
  • Train and develop Housekeeping colleagues in all duties
  • Update the Operations manual with new standards and ensure Risk Assessments are completed for each task
About Us

Grosvenor House Suites offers a unique blend of luxury and comfort, with refined services and generous living space. Located on the corner of Park Lane and Mount Street, we are convenient for Mayfair's boutiques and galleries and overlook iconic Hyde Park.

About You
  • Proven experience in a similar role
  • Excellent customer service skills
  • Friendly, approachable, and professional
What's in it for You...
  • A competitive salary and inclusion in our discretionary service charge scheme
  • 28 days holiday (plus an extra day for your birthday), pension, and life assurance
  • Medicash to claim money back and access to wellbeing support
  • A confidential EAP hotline and mental health first aiders
  • A complimentary night at GHS with breakfast and a meal for two when you pass your probation
  • A free night at the Hotel every year to celebrate your hard work
  • Nutritious meals provided during the day
  • Regular team get-togethers, summer party, and Winter Ball
  • Excellent discounts across Highgate Hotels and at Grosvenor House Suites
  • Ongoing training opportunities to support internal promotions
  • Enhanced family leave for when you're expanding your family
  • A monthly diversity and inclusion calendar


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