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Healthcare Reception Coordinator

2 months ago

York, York City, United Kingdom Unity Health Full time

Position Overview

We are seeking dedicated and passionate individuals to become part of our dynamic multi-disciplinary team.

As a successful applicant, you will play a vital role in our collaborative practice, working alongside a dedicated team.

Your primary responsibility will be to serve as the initial point of contact for patients, ensuring they receive assistance and guidance in accessing the necessary services in a professional and efficient manner. Additionally, you will provide general support to the practice team.

At Unity Health, our primary communication channels with patients are through electronic correspondence and telephone calls, based on their preferences. We prioritize direct interaction, ensuring that all patient inquiries are addressed by our staff.

Main Responsibilities

As a Healthcare Reception Coordinator, your key responsibilities will include:

  • Acting as the first point of contact for all individuals reaching out to the practice, whether in person, via electronic communication, or by phone.
  • Accurately directing patients to the most suitable service or personnel based on their needs, utilizing the training and resources provided.
  • Offering support to the broader team within the practice.
  • Projecting a welcoming and positive image of the practice.
  • Managing appointment scheduling and modifications effectively.
  • Contributing significantly to the daily operations of the practice to ensure smooth functioning.
  • Reporting any concerns to the appropriate personnel promptly.
  • Demonstrating strong IT skills, which are essential for this role.

About Unity Health

Our practice is stable and well-led, supported by a committed team. We provide a comprehensive range of services, with a focus on delivering high-quality care and enhancing patient experiences.

Unity Health serves a diverse patient population, with a long-standing history in family medicine. Our practice is known for its commitment to quality care and community health.

The reception team consists of a dedicated group of professionals who work collaboratively across various shifts. We offer flexible working hours to accommodate our staff's needs.

We foster a strong team culture, often organizing social events to strengthen our community outside of work.

Benefits

Our offerings include on-site parking, a cycle-to-work scheme, and participation in the NHS pension scheme.

Job Responsibilities

Position Title: Healthcare Reception Coordinator

Reports To: Duty Managers

Working Hours: Various, to be arranged, Monday to Saturday

Key Duties

  • Serve as the first point of contact for patients, both at the reception and over the phone.
  • Assist and guide patients in accessing the appropriate services or healthcare professionals in a courteous and effective manner.
  • Provide general support to the practice team and maintain a positive and welcoming atmosphere for patients and visitors.
  • Deliver efficient and informative reception and administrative services to patients and practice staff.
  • Experience in customer service is essential, while prior experience in a healthcare setting is desirable.

Health & Safety

  • Promote and maintain health, safety, and security as outlined in the practice's policies.
  • Identify risks in work activities and manage them appropriately.
  • Utilize training to enhance knowledge and skills.
  • Maintain a tidy and safe work environment, adhering to infection control procedures.
  • Report potential risks promptly.

Quality Assurance

  • Strive to maintain high-quality standards within the practice.
  • Work within the clinical computer system to enhance data quality.
  • Alert team members to quality and risk issues.
  • Reflect on personal and team performance to suggest improvements.
  • Collaborate effectively with other agencies to meet patient needs.
  • Manage time and resources efficiently.

Confidentiality

  • Respect the confidentiality of sensitive patient information.
  • Access confidential information only as authorized and in accordance with practice policies.

Equality and Diversity

  • Support the rights and dignity of patients, carers, and colleagues.
  • Act in a manner that is welcoming and respectful of individual circumstances.

Professional Development

  • Participate in training programs as part of your employment.
  • Engage in annual performance reviews and take responsibility for personal development.

Communication

  • Recognize the importance of effective communication within the team.
  • Communicate clearly with team members, patients, and carers.

Implementation of Services

  • Apply practice policies and standards in daily operations.
  • Participate in audits as necessary.

Safeguarding

All staff must ensure that their functions are carried out with regard to safeguarding and promoting the welfare of children and vulnerable adults.

Note

This description is not exhaustive, and you may be required to participate in a variety of activities as part of your role.