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Retail Operations Leader

2 months ago

Preston, Lancashire, United Kingdom Frasers Group Full time

Frasers Group is a premier destination for luxury fashion, offering a curated selection of over 200 brands that range from renowned international designers to contemporary labels.

Our mission is to deliver an exceptional retail experience for our customers and partners alike. Our store managers are essential in realizing this commitment to excellence.

Dynamic Leadership: Set the standard for your team by exemplifying a commitment to providing an unparalleled luxury shopping experience. Show resilience and poise in overcoming challenges while ensuring your team is equipped with the necessary tools and knowledge to meet key business objectives.

Growth Strategy: Formulate and implement a strategic approach to enhance the store's growth and profitability, ensuring relevance in the fast-paced luxury fashion sector.
Drive sales to surpass targets and identify continuous improvement opportunities.
Design and execute sales initiatives aimed at achieving and exceeding store sales goals, including upselling and cross-selling tactics.

Team Development: Attract, train, and guide a team of dedicated sales professionals who not only possess in-depth product knowledge but also embody the luxury lifestyle we represent.
Inspire and manage team performance to ensure sales objectives are consistently met and exceeded. Mentor a team of managers to achieve results and fulfill business goals.

Client-Focused Culture: Cultivate an environment where exceptional customer service is paramount. Motivate your team to establish and nurture strong client relationships.

Brand Representation:
Act as the ambassador for Frasers Group in the community, building partnerships and collaborations that enhance our brand's visibility.
Stay informed about current market trends, upcoming customer promotions, and monitor local competitors.
Work closely with the visual merchandising team to ensure the store's presentation aligns with our brand's ethos.

Stock Oversight: Manage inventory processes, including stock levels, replenishment, and loss prevention, to uphold the highest standards of luxury retail.

Performance Analysis: Regularly assess sales performance, customer feedback, and market trends to make informed decisions and adjust strategies as needed.

Financial Management: Effectively oversee the store's budget, including payroll and financial controls.

  • Demonstrated experience in retail management within the luxury fashion sector or a related field.
  • Proven ability to lead and develop a large team.
  • Strong leadership and motivational capabilities.
  • Robust clientele background with a solid network of personal contacts.
  • Proactive approach to overcoming challenges and achieving results.
  • Innovative mindset with the ability to create unique in-store experiences.
  • Exceptional communication and interpersonal skills.
  • Detail-oriented with a strong emphasis on customer satisfaction.
  • Adaptability to the evolving demands of the fashion industry.

Personal Attributes:

  • High energy levels to drive projects to completion.
  • Confident and assertive demeanor.
  • Positive and enthusiastic attitude.
  • Passion for the fashion retail industry.
  • Professional appearance and conduct.
  • Fashion-conscious and well-presented at all times.

Compensation and Benefits:

  • Competitive base salary.
  • Performance-based bonuses.
  • Commission opportunities across a diverse range of products.
  • Recognition programs for outstanding performance.
  • Extensive career advancement opportunities within Frasers Group.
  • Access to a variety of development courses with national qualifications.
  • Generous holiday allowance.
  • Employee discounts on in-store uniforms.
  • Discounted gym memberships.
  • Cycle-to-work scheme.
  • Group-wide discounts across all Frasers Group brands.