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Field Service Technician
2 months ago
To execute service and repair tasks on customer equipment at their premises in a safe, professional, and cost-effective manner, maintaining accurate documentation of all work performed in accordance with Health and Safety and Quality procedures.
Main Responsibilities and Accountabilities- To identify, diagnose, and rectify faults on customer forklifts as necessary, encompassing all related tasks, and procure the required spare parts in an efficient manner.
- To provide reliable information to customers regarding maintenance, consultation on repairs, and offer advice on equipment usage.
- To adhere to all company Health and Safety, Environmental, and site policies, procedures, and practices, ensuring a safe working environment.
- To ensure accurate completion of automated system and paperwork (job sheets, timesheets, purchase requisitions, and parts paperwork) /IT systems within the stipulated timeframe and with relevant order numbers.
- To liaise with first-line management for authorization of parts and process order numbers accordingly.
- To collaborate with the Service Controller, customer, and Service Manager to ensure sharing of information regarding individual forklifts and equipment, including damage or requests for a replacement truck in the event of a long repair, as well as keeping all relevant parties updated on work progress.
- To propose improvements for the implementation of work activities and work conditions.
- To ensure all allocated work is completed and notify the Manager or Controller if in arrears.
- To ensure adherence to specified Engineering Standards, Safe Working Practices, and all Company Policies and Procedures at all times.
- To ensure accuracy of all stock levels/movement records.
- To obtain hour meter readings/site information as requested by Controllers and at every visit.
- To ensure all company-issued equipment and tooling (including vans, laptops, printers, etc.) is kept in a satisfactory, clean, and safe condition and report any failures.
- To work closely with the sales & STR team and refer leads.
- To work to strict planned schedules and deadlines.
- To take responsibility for van weight and safe/roadworthy condition before use.
- To work to and understand KPIs relating to service, admin, and stock.
- To take on any reasonable additional duties as required by the Manager to ensure the smooth running of the department.
- To actively participate in training days, work meetings, and other meetings for the exchange of information.
- Any other duties arising from the above responsibilities.
This list of duties and responsibilities is not exhaustive but serves as a guideline for the job in question. A flexible approach is necessary to achieve the company's objectives.
Required Functional Competencies/Experience/Qualifications- NVQ Level 3 or equivalent associated occupation.
- Electrical, hydraulic, and/or mechanical competencies.
- Hold a full and valid driving license.
- Good communication skills for liaising with customers and internal colleagues.
- Sound IT knowledge/skills, e.g., word, Excel, email.
- Ability to work independently and as part of a team.
- Ability to work under own initiative without constant supervision.
- Complete tasks to a high standard.
- A high level of accuracy and attention to detail.
- A positive and can-do attitude.
- Flexible to adapt to the changing needs of the role.
- Can plan, organize, and prioritize job responsibilities.
- Ability to deliver first-class customer service at all times.
- A desire to be a Linde/STILL brand ambassador.
Field service engineer.