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Lead Underwriting Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Ecclesiastical Insurance Group Full time

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Birmingham

Job ref: 202942

Position Overview

Ecclesiastical Insurance Group, a proud member of the Benefact Group, is seeking a Senior Underwriter to enhance our underwriting division in the Birmingham office.

The successful candidate will provide outstanding client service as part of the underwriting team, contributing to Ecclesiastical's commitment to delivering accurate and efficient service.

Being part of our innovative and expanding Group offers a remarkable opportunity for career advancement and to play a vital role in a purpose-driven organization.

Key Responsibilities
  • Oversee a designated portfolio of cases.
  • Serve as a point of reference for the team, offering guidance and training as needed.
  • Identify and implement tailored training for team members or specific regions.
  • Assist junior team members in their interactions with brokers.
  • Develop, negotiate, and effectively underwrite new and existing business within established authority and brand strategy.
  • Provide on-site underwriting support at partner and client locations as necessary.
  • Organize, prioritize, and manage individual tasks to achieve set objectives and meet service level agreements.
  • Utilize various communication methods (telephone, face-to-face) to uphold Ecclesiastical's commitment to first-time accuracy in maintaining successful internal and external relationships.
  • Act on audit findings and agreed action plans within set timelines to enhance personal performance.
  • Conduct file audits and follow up on audit actions in accordance with the regional plan, participating in audit consistency meetings and providing constructive feedback for improvement.
  • Comprehend and operate within the regulatory framework, identifying and escalating any potential risks to the organization.
  • Recognize complaints, address them, and resolve in accordance with company policy.
  • Conduct audits and offer feedback, coaching, and training as appropriate.
  • Support team management as required.
  • Continuously expand personal technical and niche knowledge through networking, industry resources, and formal training.
  • Maintain and enhance underwriting authority, taking responsibility for personal professionalism and development.
  • Deliver underwriting excellence through specialized knowledge and support.
  • Share best practices and insights that would benefit the broader team.
  • Identify opportunities for ongoing improvement and simplification in processes and operations.
Knowledge, Skills, and Experience
  • Minimum of 5 GCSEs including Maths and English at grade C or above or equivalent experience.
  • Qualified Dip CII or commitment to achieve within an agreed timeframe.
  • Graduate from Ecclesiastical's internal Underwriting academy at level 2 within an agreed timeframe.
  • Strong understanding of market, industry, and company dynamics.
  • Demonstrated history of providing exceptional customer service.
  • Proficient IT skills (assessments will be conducted).
  • Excellent verbal communication abilities.
  • Experience in coaching within a commercial setting.
  • Proven track record of effective stakeholder management in a business environment.
What We Offer
  • Competitive salary - to be discussed.
  • Group Personal Pension with up to 12% employer contribution.
  • Generous annual bonus scheme up to 24%.
  • 25 days of annual leave plus bank holidays, with a holiday buy and sell scheme.
  • A variety of health and wellness benefits, including private healthcare, income protection, and life assurance.
  • Annual personal grant of up to £300 to a charity of your choice.
  • Encouragement to take at least one volunteering day each year.
  • Employee Assistance Programme.
  • Comprehensive study support for professional qualifications.
About Us

Benefact Group is a distinctive international financial services organization comprising over 30 businesses. Owned by a charity, we are the UK's third-largest corporate donor, having contributed £200 million since 2016. We aim to become the UK's leading corporate donor, with strategic plans to double the Group's size.

We believe in attracting, empowering, and rewarding talented individuals, providing excellent opportunities for career and personal growth. Our giving ethos, 135-year legacy, and diverse operations have fostered a culture of kindness, ambition, and passionate individuals striving for improvement.

At Benefact Group, we are dedicated to fostering an inclusive culture and creating an environment where everyone feels valued and respected. Our community is composed of individuals with diverse backgrounds, abilities, perspectives, beliefs, and interests, and we appreciate the strength this diversity brings to our Group. We welcome applications from all individuals.

If you require any additional support during the recruitment process, please inform us.

Winner of the SoGlos Gloucestershire Business Awards 'Large Business' of the Year 2023