ICT Manager

6 hours ago

Manchester, United Kingdom CV-Library Full time
Job Title: ICT Manager

Location: Wigan (full time on site)

Rate: 40-45'000k

We are seeking an experienced ICT Manager to join our team, responsible for overseeing the lifecycle of IT service requests, ensuring timely and accurate fulfilment, and maintaining a high standard of customer satisfaction.

The successful candidate will be responsible for managing the entire IT request process, from system access and hardware deployment to setting up new users and accounts. They will also have the opportunity to manage a dynamic IT fulfilment and config team, ensuring smooth operations like picking the right hardware, flagging stock issues, and managing proactive services within SLAs.

This role is pivotal in coordinating between end users, IT support teams, and other stakeholders to streamline the request process and resolve issues efficiently. The ICT Manager will also play a key role in implementing best practices, driving continuous improvement, and ensuring compliance with the organisation's service management policies and standards.

Key Responsibilities:
  1. Manage Service Requests: Oversee IT service requests from logging to resolution. Handle escalations and coordinate between IT teams, vendors, and customers for prompt resolution.
  2. Compliance & Governance: Ensure compliance with internal policies and regulatory requirements. Stay updated on ITIL best practices.
Requirements:
  1. University degree or college diploma in the field of computer science or three years' equivalent work experience.
  2. Previous Service Desk Manager experience.
  3. Experience with ITSM tools (Service Now, SCCM, Intune).

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