IT Service Delivery Manager
7 days ago
We are seeking a highly skilled Service Delivery Manager to join our Service Management team at Tiger Resourcing Group. As a key member of our team, you will play a fundamental role in maintaining and improving service and relationships.
Key Responsibilities- Manage IT Operations: Oversee the entire lifecycle of key ITIL practices, including Incident, Problem, Change, Asset, Transition, and Service Request management, ensuring timely resolution and fulfillment in alignment with service level agreements (SLAs).
- Manage End-to-End Service Provision: Act as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies.
- Manage Service Communications: Provide regular incident and maintenance updates, as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues.
- Manage SLAs and Develop Service Excellence: Regularly attend internal and external service review meetings to ensure effective collaboration and service delivery.
- Develop and Maintain Strong Relationships: Foster effective collaboration with customers and suppliers to ensure optimal service delivery.
- Strategically Plan and Schedule Resources: Ensure optimal efficiency and project success by strategically planning and scheduling resources.
- Participate in Incident Management: Be part of an Incident Management team rota, providing critical support outside of core business hours.
- Collaborate with Business Stakeholders: Provide consultative input on solution changes, updates, and upgrades, and assist in defining and communicating the strategic roadmap.
- Proven experience of managing IT services throughout the entire service lifecycle, ensuring end-to-end delivery and support.
- Demonstrate a high level of proficiency in both written and spoken communications.
- Able to perform under pressure by maintaining clarity and logical thinking in challenging situations.
- Demonstrate ability to research topics thoroughly, with a strong commitment to driving continuous improvement.
- Skilled in addressing complex issues and breaking them down into clear, manageable components.
- Demonstrate flexibility in approach and thrive in a dynamic organizational structure, balancing teamwork with self-sufficiency as needed.
- Strong initiative and drive, with a proactive attitude, eagerness to learn, and a personable nature.
- Exhibit a meticulous approach with a strong focus on quality, and the ability to work effectively with minimal supervision.
- Permanent hybrid ways of working where roles allow.
- Six weeks holiday plus bank holidays.
- A wide range of development opportunities to support personal and professional growth.
- Pension scheme with better-than-market employer contribution options.
- Social impact benefit schemes.
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