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Service Development Lead
2 months ago
Job Summary
A fantastic opportunity exists for a Service Development Lead to join our dedicated team at Walsall Healthcare NHS Trust. We are committed to providing exceptional services to our community and need a dynamic individual to help us achieve our goals.
Key Responsibilities
- Manage key projects within the Self Care Management & Information Service, providing flexible, high-quality project management and service development.
- Define objectives, support activities, monitor progress, and offer specialist expertise.
- Lead specific projects, ensuring deliverables are effectively managed and aligned with objectives.
- Develop and secure approval for project documentation and plans, presenting them to relevant teams and governance.
- Establish and maintain project control, encompassing documentation, scheduling, milestone setting, compliance with KPIs, and liaising with colleagues to deliver objectives.
- Produce tailored reports for various groups and stakeholders, ensuring alignment with project documentation and initiating corrective actions as needed.
- Identify and manage project interdependencies, documenting and sharing best practices and lessons learned.
- Utilise methodologies like PRINCE2, MSP, IHI, PDSA, Lean, Six Sigma, and QSIR.
- Develop policies and procedures, determining local approaches in the absence of national direction to ensure a borough-wide partnership.
Requirements
- Experience of delivering projects in complex and challenging environments.
- Ability to work independently, make informed decisions, and achieve objectives while working with continually changing demands and priorities.
- Experience of researching and utilising best practice to inform work.
- Experience of formulating strategies, policies, and business cases in relation to performance, service development, and training.
- Experience of monitoring key performance indicators to meet local and national targets.
- Knowledge of national priorities around long-term conditions/self-care management.
- Excellent written and verbal communication skills.
- Experience of presenting complex and sensitive information to key stakeholders and large groups.
- Experience of undertaking audits, surveys, questionnaires, consulting with service users, staff, and stakeholders, demonstrating involvement and learning from feedback.
- Experience of leading and managing a team.
- Experience of working within the NHS.
Person Specification
- Education to degree level or equivalent relevant experience.
- Further specialist training and experience to postgraduate diploma level or qualification in Change Management or Project Management methodologies and principles.
- Good basic education, demonstrating high levels of literacy and numeracy.
Skills
- Broad understanding of NHS policy and context underpinning the drivers for service change.
- Proven ability to work collaboratively with stakeholders, patients, and carers to co-design and co-produce projects and service redesign.
- Excellent motivational and negotiating skills to successfully manage resistance to change.
- Proven service redesign skills and process mapping.
- Proven project management planning skills, critical paths, management of interdependencies, risk, and issues management, benefits realisation, and progress reporting.
- Good understanding of business planning process and of budget management.
- Ability to use a range of software packages and the internet and advanced experience in using Microsoft Word, Excel, and PowerPoint to manipulate data.
- Excellent report writing and analytical skills.
