Service Desk Manager Windows Azure

7 days ago

Epsom, Surrey, United Kingdom Client Server Full time
Service Desk Manager (Windows Azure) Opportunity

We are seeking an experienced Service Desk Manager to lead our Windows Azure support team. As a key member of our IT team, you will be responsible for managing a team of eight first to third line support engineers and the Lead Service Desk Engineer.

Key Responsibilities:

  • Lead the Windows Azure support team to provide excellent customer service and support internal IT services, system processes, and applications.
  • Prioritize team workload to ensure timely issue resolution and efficient use of resources.
  • Manage engagement with third-party vendors and support desks.
  • Train and coach the Service Desk Team Lead.
  • Maintain and develop tools and technologies used by the team.

Requirements:

  • Experience leading a Service Desk and technical support teams in Windows environments.
  • Strong knowledge of Windows, Office 365, and Azure.
  • Strong workload prioritization skills.
  • Solid grasp of cyber security principles or experience working in a heavily regulated environment.
  • Strong leadership and people management skills.
  • Excellent communication, collaboration, and stakeholder management skills.

What We Offer:

  • Competitive salary up to £75k.
  • Pension (up to 10% contribution).
  • Private Healthcare.
  • Life Assurance.
  • Company bonus.
  • Professional study support.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Service Desk Manager looking for a new challenge, please apply now.

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