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Lead Technology Support for London Office

2 months ago

London, Greater London, United Kingdom Kirkland & Ellis LLP Full time

Kirkland & Ellis LLP is seeking a highly motivated and experienced Associate Director of Technology Support to lead our technology support team in the London office.

Reporting directly to the Director of Firmwide Technology Support, this role will be responsible for providing exceptional technical services to our legal professionals. The ideal candidate will possess a strong understanding of IT infrastructure and a proven track record of managing and developing successful technology support teams.

Responsibilities:
  • Provide expert-level troubleshooting and resolution for user issues across various technologies, including desktop computing, software applications, and network connectivity.
  • Develop and manage Service Level Agreements (SLAs) to ensure timely and efficient delivery of technology support services.
  • Lead, mentor, and develop a team of skilled technology support professionals, fostering a collaborative and high-performing work environment.
  • Stay abreast of emerging technologies and industry best practices to continuously improve the quality and effectiveness of our technology support offerings.
  • Collaborate with other departments, including IT infrastructure, security, and legal operations, to ensure seamless integration and support across the firm.
Qualifications:
  • Bachelor's Degree in Computer Science, Information Technology, or a related field.
  • Minimum of 5 years of experience managing technology support teams in a professional services environment.
  • Extensive knowledge of Microsoft operating systems, applications, and networking technologies.
  • Strong understanding of remote computing environments and troubleshooting techniques.
  • Excellent communication, interpersonal, and problem-solving skills.

If you are a passionate and experienced technology leader who thrives in a fast-paced environment, we encourage you to apply.