Senior Associate, Digital Solution Design Specialist

2 months ago

Burgess Hill, West Sussex, United Kingdom American Express Full time
About the Role

We are seeking a highly skilled Senior Associate, Digital Solution Design to join our Network & Acquiring Solutions team at American Express. As a key member of our team, you will play a critical role in delivering a full-scale modernized Network, including new digital products such as Debit, Account to Account Payments, QR, Tokenization, and Local Network solutions.

Key Responsibilities
  • Support Senior Envisioning Managers in leading the envisioning efforts for the Enterprise Payments Centre of Excellence.
  • Collaborate with business partners to understand and document business requirements, clarify development scope, and associated business value, as well as dependencies.
  • Analyse and document business processes and customer journeys.
  • Support Senior Envisioning Managers to develop presentation materials for colleagues and Senior Leadership.
  • Develop a technical understanding of the technical ecosystems supporting the Enterprise Payments Centre of Excellence.
Requirements
  • Strong analytical skills with the ability to clearly articulate complexities.
  • Experience eliciting, articulating, and documenting business requirements.
  • Strong verbal and written communication skills.
  • Strong collaboration skills – ability to navigate cross-functional teams to deliver on shared objectives.
  • High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills.
  • Driving results and collaborating in a cross-functional and global environment.
  • Flexibility in supporting various time zones, as this role supports global initiatives.
  • Great interpersonal skills, building and leveraging relationships.
Preferred Qualifications
  • Expertise in Account-to-Account Payments, Authorization, Clearing & Settlement, ATM, Tokenization, and Payment processing.
  • Experience with Agile Delivery Framework.
About American Express

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, support for financial-well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, free access to global on-site wellness centers, free and confidential counseling support, and career development and training opportunities.

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