Claims Resolution Specialist

5 days ago


Ipswich, Suffolk, United Kingdom WTW Full time
Job Title: Claims Resolution Specialist

GB Retail Claims is a dynamic team within the Corporate Risk and Broking Business Unit at WTW. As a Claims Resolution Specialist, you will be part of a diverse group of colleagues in the UK and India, working closely with other areas of the business to deliver exceptional client service.

The Role

We are seeking a highly organized and customer-focused individual to manage an allocation of low-value claims. Key responsibilities include:

  • Understanding insurance industry and claims handling processes
  • Taking individual ownership while working collaboratively to monitor key client outcomes and take appropriate action
  • Complying with all aspects of WTW financial processes and adhering to reserving processes within given authority
  • Dealing with day-to-day client queries competently and in line with WTW values
The Requirements

To be successful in this role, you will need:

  • A minimum of GCSEs in Maths and English at Level 4 and above
  • Experience in a similar role is advantageous but not essential
  • Excellent customer service skills
  • Strong organizational abilities and flexibility to work in a performance-driven environment managing multiple deliverables
  • Proficiency in Microsoft Office and strong experience with applicant tracking systems
Equal Opportunity Employer

At WTW, we believe that diversity makes us stronger. We are committed to fostering an inclusive work environment and welcome applications from candidates who share our values.



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