Contracts Administrator

1 month ago

Chippenham, Wiltshire, United Kingdom Wincanton Full time
Job Title: Contracts Administrator

We are seeking a highly organized and detail-oriented Contracts Administrator to join our Central People Services team on a 12-month fixed-term basis. As a key member of our team, you will be responsible for providing high-quality transactional processing and query resolution for our colleagues and managers.

Key Responsibilities:
  • Issue new contracts, employee offer letters, and probation letters to name a few.
  • Conduct thorough compliance checks on all Right to Work and onboarding documents.
  • Run various reports and support different projects across the business.
  • Provide advice, guidance, and support on basic HR queries, policies, procedures, and systems to both managers and colleagues.
  • Update and maintain the HRIS to ensure that colleague data is up-to-date and accurate.
  • Respond to requests and carry out transactions to deliver the full employee life cycle, including onboarding new starters, sending out contracts, producing employee change letters, and supporting the leaver process.
  • Act as a member of the colleague helpdesk team, take calls, and resolve people, process, and system-type queries.
  • Respond to queries regarding employee benefits and ensure benefits are set up correctly, working with payroll and 3rd parties.
  • Work with the payroll and systems and solutions team to resolve colleague queries that need support from the rest of the team.
  • Manage and prioritize personal workload to agreed SLAs and KPIs.
  • Provide efficient and accurate administration of Employee Life Cycle activities for our current colleagues and leavers.
  • Carry out right-to-work checks to ensure legal compliance.
  • Responsible for the full end-to-end referencing process.
  • Rapidly escalate transactions and issues that need further input or resolution.
  • Identify where processes need to be streamlined or changed.
  • Update processes, knowledge base articles, and standard operating procedures where required.
  • Ensure that information and data are accurate and legal compliance is always maintained.
  • Resolve problems or shortfalls in service delivery quickly.
  • Provide generalist HR administration support as required.
Requirements:
  • Previous HR experience is essential.
  • Experience of working at a similar level within a fast-paced environment.
  • Excellent IT skills and comfortable with working with multiple systems.
  • Sound data interrogation skills.
  • Good oral and written communication skills.
  • Highly organized and able to plan, prioritize, and meet deadlines.
  • Great attention to detail; ensures precision and accuracy in tasks undertaken.
  • Able to liaise effectively with peers to organize and share work priorities.
  • A common sense and pragmatic approach.
  • Has the desire to provide our colleagues with a great customer experience.
  • A great team worker who will perform in line with our values.
  • Ability to follow process, procedure, but be able to make decisions to resolve issues while staying within legislation.
  • Flexible and able to react to business demands.
  • Previous experience of HRIS preferred.
  • Customer Service Skills preferred.
What We Offer:

We really value our people and offer a friendly, safety-first working environment and a competitive salary along with other benefits, including annual leave + bank holidays with the option to buy more, share incentive plan, cycle to work scheme, employee benefits online discount platform, onsite parking, onsite canteen, and much more.

Our people are our most important asset, and as such, we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, functional, and management skills. Your development through coaching is our priority. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton's deep knowledge and expertise in our field, constitute a superb platform for your professional development.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

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