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Team Member

2 months ago


Bicester, Oxfordshire, United Kingdom Wells & Co Full time
About The Nightingale

The Nightingale is a vibrant local pub in the heart of Bicester, renowned for its warm atmosphere and exceptional customer experience. As a Front of House team member, you will be part of a dynamic and supportive team, dedicated to delivering outstanding service and a mouth-watering food offering.

Your Role

We are seeking a talented and motivated individual to join our Front of House team. As a key member of our team, you will be responsible for ensuring our customers receive an exceptional experience, from taking orders to providing recommendations and ensuring payments are accurate.

Key Responsibilities
  • Deliver exceptional customer service, ensuring a second-to-none experience
  • Take accurate orders and work closely with kitchen staff to ensure seamless service
  • Ensure payments and receipts are correct, maintaining a high level of accuracy
  • Confidently recommend menu and drinks offerings, showcasing our extensive range
  • Observe service standards and report any incidents or issues, maintaining a safe and welcoming environment
  • Be a supportive and proactive team member, contributing to a positive and dynamic team culture
What We Offer
  • Competitive hourly rate + tips
  • 28 days holiday
  • Company Pension scheme
  • Retail and beer discounts
  • Fun culture surrounded by a supportive team
  • Free food when on shift
  • 30% dining discount of all managed houses
  • Employee Assistance programme
  • Benefits portal
  • Refer a friend bonus
  • Career development programme
  • Great working environment and great prospects
Requirements
  • Previous experience working front of house in a hospitality or customer-facing environment
  • Enthusiasm and passion for food and beer
  • The ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment
  • A result-driven and ambitious individual keen to develop your career and grow with us